SHIPPING POLICY

Every Pink Flamingo order is carefully prepared and packed by hand in Austin, Texas.

ORDER PROCESSING

Orders are typically processed within 2–4 business days.

Because our products are handcrafted, processing times may be slightly longer during holidays, launches, or periods of high order volume.

Once your order ships, you’ll receive a confirmation email with tracking information.

Please note that processing time is separate from carrier transit time.

U.S. SHIPPING

We currently ship throughout the United States.

Shipping options and rates are calculated at checkout based on your order and destination.

Enjoy free standard shipping on U.S. orders of $65 or more, after discounts and before taxes.

Delivery estimates shown at checkout are provided by the shipping carrier and begin once your order has been shipped.

HOT WEATHER SHIPPING

Candles and warm weather aren't always best friends.

During periods of extreme heat, we may adjust our shipping schedule to help protect heat-sensitive products while in transit.

We highly recommend tracking your package and bringing it indoors as soon as possible after delivery, especially during warmer months.

Pink Flamingo Candle is not responsible for products left outdoors or in extreme temperatures after confirmed delivery.

TRACKING YOUR ORDER

Once your order has shipped, you’ll receive an email containing your tracking information.

Please allow up to 24–48 hours for tracking updates to appear after receiving your shipping confirmation.

Carrier delivery dates are estimates and may occasionally be affected by weather, holidays, or other circumstances outside our control.

INCORRECT SHIPPING ADDRESS

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at pinkflamingocandle@gmail.com.

We’ll do our best to update the address before your order ships, but changes cannot be guaranteed once an order has been processed.

Pink Flamingo Candle is not responsible for packages delivered to an incorrect address provided at checkout.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.

If your package is still missing, email us at pinkflamingocandle@gmail.com with your order number and we’ll help you determine the next steps.

DAMAGED ORDERS

We carefully inspect and package every order before it leaves our studio.

If your order arrives damaged, please contact us within 5 days of delivery at pinkflamingocandle@gmail.com and include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged item
• Photos of the shipping packaging

We’ll review the information and work with you to make it right.

INTERNATIONAL SHIPPING

International shipping availability and rates are calculated at checkout.

International customers are responsible for any customs duties, taxes, import fees, or brokerage charges that may be assessed by their destination country.

These fees are not included in your Pink Flamingo Candle order total and are the responsibility of the recipient.

International delivery times may vary due to customs processing and local carrier delays.

QUESTIONS?

Need help with an order?

Email us at pinkflamingocandle@gmail.com.

We’re always happy to help. 🦩

Pink Flamingo Candle
Handcrafted in Austin, Texas.