RETURN & REFUND POLICY

We want you to love your Pink Flamingo Candle order.

Because our products are handcrafted in small batches, please review the following return and refund policy before making a purchase.

RETURNS

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be:

• Unused and unburned

• In its original condition

• In its original packaging

• Accompanied by proof of purchase

To request a return, please contact us at pinkflamingocandle@gmail.com before sending any item back.

Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS

For safety, hygiene, and the handcrafted nature of our products, we cannot accept returns on:

• Used or burned candles

• Soaps

• Body butters

• Body scrubs

• Other bath and body products

• Gift cards

• Custom or personalized products

• Private-label or corporate orders

• Final sale items

Please contact us if you have questions about a specific item before purchasing.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Every Pink Flamingo order is carefully inspected and packed before leaving our studio.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery at pinkflamingocandle@gmail.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item

• Photos of the shipping packaging, if applicable

We’ll review the issue and work with you to make it right.

REFUNDS

Once we receive and inspect an approved return, we’ll notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at pinkflamingocandle@gmail.com.

We’ll do our best to accommodate your request before your order enters processing or ships.

Once an order has been processed, customized, or shipped, we may not be able to cancel it.

Custom, private-label, wholesale, and corporate orders cannot be canceled once production has begun.

EXCHANGES

The easiest way to exchange an eligible item is to contact us at pinkflamingocandle@gmail.com.

Once the original item has been approved for return, we’ll provide instructions for completing the exchange or placing a new order.

RETURN ADDRESS

Approved returns must be sent to:

Pink Flamingo Candle
[Email us first]

Please do not send a return before contacting us and receiving approval.

QUESTIONS?

If you have any questions about a return, refund, or order issue, contact us at:

pinkflamingocandle@gmail.com

We’re always happy to help. 🦩